Manitoba Accessibility Training, Accessibility Video DVD, Accessibility E-Learning

Train your employees with our Accessible Customer Service e-Learning program

Accessible anywhere with Internet connection
No start-up fee, no software to install and no long-term obligation

The Manitoba Accessibility Customer Service e-Learning program presents an interactive design for education and training under the Accessible Customer Service Standard. The goal of this training program is to give participants knowledge and information which they can apply to working with and serving people with disabilities.

Training program duration

Average time to complete the Manitoba Accessibility Customer Service e-Learning program is approximately 25 minutes. The Manitoba Accessibility Customer Service e-Learning program is self-paced. Participants may pause/leave the online training program at any time and can resume where they left off.

Target audience

Employees who work with or provide customer service to persons with disabilities within Manitoba’s public and private sectors that provide goods or services are required to take this training.



This program is available to be purchased on a login and password basis or outright as a SCORM-compliant program that you can implement into your Learning Management System (LMS).

HR Proactive Inc. can also host your own customized training centre portal with HR Proactive’s suite of compliance e-Learning programs.

Call for information about the various options available for purchasing Accessible Customer Service suite of products at Toll Free 1.888.552.1155.

Accessibility e-Learning


This training program was created specifically for addressing accessible customer service for Manitoba’s public and private sectors. The Accessibility for Manitobans Act became law on December 5, 2013. The purpose of the legislation is to provide a clear and proactive process for the identification, prevention and removal of barriers that prevent people with disabilities from fully participating in everyday activities. The Accessibility for Manitobans Act will accomplish this by developing accessibility standards with respect to customer service, information and communication, transportation, employment and build environment. This training program addresses the first accessibility standard: Customer Service.

Developed by HR Proactive Inc., the Manitoba Accessibility Customer Service e-Learning program features built-in review quizzes. Those who score at least 80% on the final exam will be able to print a certificate of completion.

Topics include

  • Introduction to the Accessibility for Manitobans Act (Bill 26)
  • What is accessibility?
  • Providing service to people with disabilities (or customer service concepts)
  • Understanding the types of disabilities
  • Learn about the role of service animals, support persons and assistive devices

Learning objectives

Upon completion of this training program participants will be able to:
  • Understand the requirements under the Accessibility for Manitobans Act (Bill 26).
  • Recognize the many types of disabilities and the challenges they pose.
  • Understand their role and the company’s role in providing accessible customer service.
  • Interact effectively with persons with disabilities in customer service situations.

Key training program benefits

  • Accessibility training is delivered online quickly, easily and conveniently, 24/7
  • Consistent training available simultaneously to numerous staff in multiple locations
  • Completely bilingual course content is available
  • No start-up fee, no software to install and no long-term obligation
  • Comprehensive electronic documentation of employee accessibility training
  • Access to group progress and printable reports in real time via LMS
  • Minimize instructor administration time, eliminates cumbersome paperwork
  • Ability to incorporate evaluation questions specific to your company and brand with your logo
  • Ability for the participant to log in to this Accessibility e-Learning program multiple times over an extended period

Call 1.888.552.1155 or email to get your Accessibility e-Learning training started